Shipping policy

SHIPPING

We can ship to virtually any address in Australia with the 3rd party shipping company (Hunter Express, Direct Freight, TNT Express).

Our shipping charges are as follows:

1) Delivery Pricing

  • Please add the products you wish to purchase; you will then be redirected to the shopping cart where you can get a delivery price on the fly. All you need to do is enter your postcode and state. This can also be done on the checkout page.
  • You can arrange for a free collection from our warehouse, located at Unit 3&4/7-9 Westwood Dr, Ravenhall, VIC 3023.

2) International orders

  • Pleases contact us to provide you with delivery quote

Please note that some remote NT, WA, and QLD locations will incur an additional delivery charge which we will contact you after your order has been placed. You will then have the option to pay the additional amount or accept a full refund.

We will ship the items within 7 business days. Shipping can be delayed during high volume periods (Christmas time, Trade shows etc), extreme weather conditions or other unexpected circumstances. Items made to order (custom made items) will have a longer dispatch time frame and will be discussed individually with a customer. 

Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft, or damage to the products after delivery.

Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door. 

We cannot deliver to PO boxes or Parcel Lockers

We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and areas that are inaccessible with standard courier and delivery services. In this case, you may choose to have an item delivered using your own couriers, in which case all insurance for loss or damage to the order caused by the delivery will be your responsibility. 

Our delivery partner may leave a card at the address, and you will need to pick up the delivery from their dispatch centre or contact the courier company to arrange for re-delivery.

For the delivery hours and days, please contact our courier partners directly.    

You agree to pay any shipping and handling charges presented to you at the time you make a purchase.