Top Questions Asked

All orders in stock are dispatched within 24 hours and your order will usually arrive within 2-6 business days. But please note on weekends and public holidays, orders will be promptly shipped the following business day.

Once you’ve placed your order, you’ll receive a confirmation email from us. When your order is on its way, you’ll receive another email with your courier tracking information. Use this tracking to follow your order’s journey. If your order is on pre-order, you’ll receive an email from us with the estimated time of arrival (ETA).

Note: Be sure to keep an eye out for these emails in your inbox (and junk folder too).

See our care and maintenance page for all the details on how to ensure the longevity of your rug for years to come.

You will have the option to choose the most appropriate size rug before adding your cart and you can confirm your rug size selection in your cart before making your final purchase.

 Note: We stock all the most popular rug sizes but please contact us if we don’t have the size you need – as we do custom rugs tailored to your specific requirements too.

The size of your space and your chosen layout are the main considerations when choosing a rug size. If you think your space is between sizes or you’re not quite sure, we always say to opt for a large size (it always looks more luxe).

Simple: We sell Australia’s best rugs for any space (the rugs that all your family and friends ask where you got it). Our high quality, unique, handmade, machine washable rugs at factory direct prices are guaranteed to brighten, uplift and transform any space instantly.

Our rugs are inspired by the traditional Moroccan beni ourain, hand woven out of wool and polyester fibers, blended into thick and durable polypropylene fiber.

For the quickest response, speak to us on live chat via the chat box on the bottom right of your screen. We are online most of the time, but if we’re not, leave us a message and we’ll get back to you within 24 hours.

You can also give us a call on 0421 834 898 or 03 8315 86 Monday to Friday from 9am-5pm AEDT.

Coastal Rugs is a proud Australian company servicing all of Australia. But what sets us apart from our Australian competitors is that we have a physical store location on the Gold Coast and our warehouse/distribution centre is in Ravenhall, Victoria.

You can visit either (if it’s convenient for you) if you’d like to ‘see’ and ‘touch’ our rugs. Here are the details:

Gold Coast QLD

Pegasus Centre, 25/ 42-46 Bundall Rd, Bundall QLD 4217

Ph: 0421 834 898

Warehouse/ Distribution Centre:

4/7-9 Westwood Drive, Ravenhall VIC 3023

Ph: (03) 8315 8608 , Ph: 0421 834 898

We accept payments via Visa, Mastercard, Amex, Paypal, Paypal eCheck and Afterpay. If you choose to pay with Paypal eCheck, your order will be placed on hold until the funds have cleared to our account.

Shipping

Once you’ve placed your order, you’ll receive a confirmation email from us. When your order is on its way, you’ll receive another email with your courier tracking information. Use this tracking to follow your order’s journey.

If your order is on pre-order, you’ll receive an email from us with the estimated time of arrival (ETA).

Note: Be sure to keep an eye out for these emails in your inbox (and junk folder too).

All orders in stock are dispatched within 24 hours and your order will usually arrive within 2-6 business days.

But please note on weekends and public holidays, orders will be promptly shipped the following business day.

We do our best to minimise the impact of COVID-19 on your order arrival date. But please note because of increased eCommerce demand and COVID-19 safety precautions, some orders are taking longer to ship and arrive.

We appreciate your patience and promise your rug will be with you to enjoy soon!

Email us ASAP at hello@coastalrugs.com.au where you can send us your details including your order number and requested change of details.

Note: While we are efficient/always ready to help you – we can’t change details once your order has despatched.

Unfortunately, currently we do not ship any of our rugs internationally. But please note in the future (with growth) if this changes, we will promptly reflect this on our site and update this page.

Returns

Should you change your mind about a purchase you have made with us, you have the option of returning the Product within 24 hours of purchase/having received it and can opt for a refund. 

For more details, please visit our refund and returns policy page.

We will require the product to be unused and in its original condition and packaging for these returns. Coastal Rugs reserve the right to reject any returns that do not meet these requirements.

For more details, please visit our refund and returns policy page.

Simple donate your old rug/s to any local shelter and claim your 10% discount on your next order from Coastal Rugs just for being awesome!

Just snap a quick picture, send to hello@coastalrugs.com.au and we’ll send you a special discount code promptly.

Our Rugs

See our care and maintenance page for all the details on how to ensure the longevity of your rug for years to come.

You will have the option to choose the most appropriate size rug before adding your cart and you can confirm your rug
size selection in your cart before making your final purchase.

Note: We stock all the most popular rug sizes but please contact us if we don’t have the size you need – as we do custom rugs tailored to your specific requirements too.

Simple: We sell Australia’s best rugs for any space (the rugs that all your family and friends ask where you got it). Our high quality, unique, handmade, machine washable rugs at factory direct prices are guaranteed to brighten, uplift and transform any space instantly.

Polypropylene Fibre – “The Material"

Polypropylene, also referred to as olefin, is a synthetic material, used in rugs for its ability to both withstand heavy use and maintain a soft, plush feel. 

Natural look and feel: Polypropylene rugs maintain a softness that is very similar in look and feel to 100% wool rugs.

Stain-resistant: Polypropylene rugs are resistant to stains, making them easy to clean for most messes and accidental spills.

Affordable: One of the most affordable rug options on the market (along with nylon).

Overall, polypropylene rugs are carefully designed for superior comfort and resilience, making them versatile rugs that can find a home in both the indoors and outdoors.

Figuring out how to choose a rug is no easy feat that involves weighing a lot of pros and cons. When it comes to your home, you need to weigh the look, feel, and function of the rug before you can make the right choice. If you still can’t decide on which type of rug is best for your home after weighing all of the options, check out our full comparison of natural vs. synthetic rugs.

A polypropylene rug is made with synthetic material, and a wool rug is made with natural material. Wool rugs feel softer than polypropylene rugs but can be harder to clean than polypropylene. Because wool is natural, it is more expensive than polypropylene.

Polypropylene rugs are soft. This material is designed to mimic the feel of a natural rug material such as sisal or cotton. You will feel the softness for yourself when stepping on it!

Yes! Polypropylene rugs are one of the most durable rug types. Easy to clean and highly resistant to water and weather, you can expect years of use on a polypropylene rug without noticing major wear.

Polypropylene material is highly resistant to water. Spills are easily treated on polypropylene rugs, making them household winners. Because of the resistance, polypropylene rugs last for years, as moisture and mildew won’t easily absorb and damage the fibers.

Treating a polypropylene rug for stains is easier than other types of rugs, because polypropylene material is already somewhat stain resistant. 

For more: See our care and maintenance page for all the details on how to ensure the longevity of your rug for years to come.

Polypropylene rugs are synthetic and safe to use in the home. Some polypropylene rugs contain the possibility for off-gassing (releasing chemicals into the air), an effect that can trigger headaches in some sensitive individuals; in these instances, make sure to air the room out at the time of opening the rug.

If your rug has been stored in a roll or folded, laying it out may reveal creases or wrinkles that are hard to remove. One way that can help to remove them is as simple as placing pressure for a few days – through a stack of books or a piece of furniture. You can also try steam, but steam with caution, as extreme heat can damage fibers.

Coastal Rugs

We are a company obsessed with great rugs and you can read more about us here.

A company that got bored of the ‘same old’ rugs and decided to do something about it.

Rug obsessed for over 20 years’ and working 9:00am – 5:00pm AEST, excluding public holidays.

Happy couple operating out of Melbourne (Australia’s most multicultural city).

Because we want Australians to enjoy transforming any of their spaces with the best rugs at factory direct prices.

Other

Coastal Rugs is a proud Australian company servicing all of Australia. But what sets us apart from our Australian competitors is that we have a physical store location on the Gold Coast and our warehouse/distribution centre is in Ravenhall, Victoria.

You can visit either (if it’s convenient for you) if you’d like to ‘see’ and ‘touch’ our rugs. Here are the details:

Gold Coast QLD

Pegasus Centre, 25/ 42-46 Bundall Rd, Bundall QLD 4217

Ph: 0421 834 898

Warehouse/ Distribution Centre:

4/7-9 Westwood Drive, Ravenhall VIC 3023

Ph: (03) 8315 8608 , Ph: 0421 834 898

For all PR enquiries please email hello@coastalrugs.com.au

We’d love to chat!

You can view our full privacy policy here, but you can be 100% rest assured that your privacy is extremely important to us.

We only ask you for information that is necessary to complete your order and that’s our guarantee to you.

Coastal Rugs only provide ‘value’ with our emails and hate spam as much as you do – but you can unsubscribe from our mailing list at any time (by clicking the link in the footer of our emails).

Sure! Please contact us with your questions and we’d be happy to help you!